Refund and Cancellation Policy

For individual scheduled appointments, payments may be refunded when the appointment is canceled at least 24 hours before its scheduled start time.

Cancellations made less than 24 hours before the scheduled appointment, as well as missed appointments, may be nonrefundable. At the discretion of Ambire Health, an eligible payment may instead be applied as a credit toward a rescheduled service.

If Ambire Health cancels a scheduled service and the service cannot be rescheduled to a mutually acceptable time, the patient may choose either a full refund or a credit toward a future service.

Recovery Care and Complex Medication Management are purchased as prepaid 90-day care periods. If a patient decides not to proceed before any clinical services have been provided, Ambire Health will refund the prepaid amount. If Ambire Health determines before care begins that the service cannot appropriately be provided, the prepaid amount will be refunded in full.

Once care has begun, any refund will be determined according to the written financial terms accepted during enrollment, taking into account professional services already provided and any unused portion of the care period. Ending care early does not automatically entitle the patient to a full refund.

If Ambire Health ends the care relationship or becomes unable to provide the remaining services, Ambire Health will review the account and refund any amount owed for services that were not provided. No refund is owed for services already delivered. When applicable, the patient will receive an explanation of the refund calculation.

Clinical safety decisions, referrals to another provider, failure to follow an agreed treatment plan, or discontinuation of a particular medication do not by themselves mean that no professional service was provided or guarantee a refund.

Payments are generally nonrefundable after a healthcare consultation or other professional service has been provided. Payment covers the professional time and services delivered and does not guarantee a particular clinical result or outcome.

Digital products are generally nonrefundable after the purchased file has been accessed or downloaded. Please contact Ambire Health if a file is defective, inaccessible, incorrectly described, or purchased more than once because of a technical or payment-processing error.

Please contact Ambire Health promptly if you believe you were charged more than once, charged an incorrect amount, or charged for a service you did not select. Confirmed billing errors will be corrected.

Approved refunds will be issued to the original payment method. Although Ambire Health will initiate an approved refund promptly, the patient’s bank or card issuer may require several business days to post the credit.

To request a cancellation, refund, or correction, please contact Ambire Health through the website’s Contact page. Include only the information needed to identify the payment, such as your name, payment date, and order number.

Please do not include diagnoses, detailed medical information, photographs, or other sensitive clinical information in a refund request. Clinical communications should be sent through the Practice Fusion patient portal.